Privacy Policy
ThermoTun Online is committed to keeping your information and results private. This policy was last updated on 23rd February 2026.
What information we collect
- Business contact details (e.g., name of primary contact, company name, business email, phone number)
- Billing information for invoicing and for payment processing (processed securely via third-party payment processors; we do not store full credit card details). Payment processing is carried out by Elavon. Elavon's privacy policy can be found here: https://www.elavon.co.uk/privacy-policy.html
- Login credentials (Passwords are stored as encrypted tokens).
- Input data for runs of ThermoTun-Online.
Usage data
Automatically collected when you or your users access or use the Service:
- IP address, browser type/version, operating system, device information
- Log data (access times, features used, error logs)
ThermoTun-Online calculates results based on your input data. These results are stored to allow them to be downloaded by you.
How We Use Your Information
We use the collected information primarily to:
- Provide, operate, maintain, and improve ThermoTun-Online
- Process subscriptions, payments, and invoicing
- Authenticate accounts and provide customer support
- Communicate with you about your account, service updates, security notices, or billing
- Detect, prevent, and address technical issues, fraud, or abuse
- Comply with legal obligations
- For legitimate business interests (e.g., analytics to improve performance, aggregated usage statistics)
We do not use your information for marketing to individuals unless you explicitly opt in. We do not sell or pass your information to third parties apart from passing billing information to the payment procesor.
Cookies
ThermoTun-Online uses session cookies which identify you after you log in. These cookies become invalid after you close your browser so you will need to log on again in future visits.