Terms and Conditions
The following terms and conditions, together with our refund, privacy and other policies, outline ThermoTun-Online's relationship with users of this website.
- Results from ThermoTun-Online are offered without warranty or guarantee of any kind. We believe that they are as accurate as can reasonably be expected from good quality software, but it is your responsibility to satisfy yourself that they are reasonable and suitable for your purpose before acting upon them. ThermoTun-Online accepts no liability whatsoever for any loss or damage either arising from your use of any results or information on this website, or from any communication with us.
- We do not guarantee the suitability or accuracy of any other information you might find on this website. While we have made efforts to ensure the information we provide is accurate, we cannot guarantee that we will never make any errors. Please contact us if you think there may be errors on this website. The content of this website may change from time to time without notice.
- ThermoTun-Online does not guarantee uninterrupted access to this website. Occasionally the website may be off-line for maintenance or due to failures in connectivity that may be beyond our control. We aim to keep such disruption to a minimum.
- Your use of this website, and any dispute arising out of such use of this website, is subject to the laws of England.
In summary we shall always do our best, but we cannot offer any guarantees. If you would like some assistance in tunnel design while still enjoying the benefits of ThermoTun, you may prefer to employ the services of one of the consultancies who hold a licence for the full version of ThermoTun.
Reporting use of the software to third parties
If simulations obtained using this website are declared in any report or publication, you must use the full name 'ThermoTun-Online'. This is an absolute requirement that applies even to Vardy-Watt Ltd itself. The use of the name 'ThermoTun' alone is reserved exclusively for the full version of software, which is supplied together with a professional support service including technical and professional advice.
Refund Policy
Before you can carry out 'Professional' runs in ThermoTun-Online you must have credit in your ThermoTun-Online account. This credit must be purchased in advance.
We accept there might be circumstances where you might not use all of your credit. Sometimes a tunnel design is finalised sooner than expected or a project is cancelled. We will be happy to refund the value of remaining credit less a £20 administration fee and the cost of any bank or payment processing charges. Our bank charges for an international bank transfer will be about £20, and charges for a partial refund for a credit card payment will be about 6% of the refund value.
We will not offer refunds for runs that have already been completed. It is your responsibility to ensure your use of ThermoTun-Online is suitable for your requirements before starting a professional run (see the Terms and Conditions above).
Any refunds will be made to the card or account from which the payment was originally made. We shall aim to send the refund within 30 days from receiving a request for refund.
Refunds will not exceed the value of the most recent payment.
Refunds for payments made by credit card can only be made within 30 days of payment. This is because of a condition made by our credit card processing provider that payments made by credit card can only be valid for 30 days after initial payment. After the 30 days you will still be able to use any credit in your ThermoTun account for further professional runs, but the monetary value of that credit will be nil.
To request a refund contact from the email address in your account.
Copyright
All of the information and images contained on this website are copyrighted by ThermoTun-Online. No part of this web site may be reproduced by any means without the prior permission of ThermoTun-Online. To seek permission, please contact support@thermotun-online.com
Policy Changes
We reserve the right to make alterations to the Terms and Conditions, the Refund Policy, and the Privacy Policy at any time and without notice. It is your obligation to review these policies for any such revisions.
Clarification of Terms
Any use of the words "we" or "us" on this website above refers to ThermoTun-Online (a trading name of Vardy-Watt Ltd). The use of the word "you" refers to any user of this website.